Policies

These policies apply to orders placed on our institution ordering pages, single sets ordered on WhatsApp, and bulk orders unless your written quote says otherwise.

Payment

• Orders are prepaid. Pay by UPI and give us the UPI transaction reference (UTR) with your order.
• Your order is confirmed once we have verified the payment. Until then its status is “payment being verified”.
• Bulk orders for institutions follow the payment terms written into the quote.

Delivery

• Institution orders: orders close once a week and are delivered together to your institution’s delivery point, on the date shown on the ordering page.
• Single sets on WhatsApp: sent by courier across Kerala on our dispatch days. The delivery charge is confirmed before you pay.
• Bulk orders: delivered on the date agreed in writing.

Exchanges

• Institution orders: size exchanges at the delivery point only, on delivery day.
• Courier orders: exchanges for manufacturing defects only, so please measure before ordering.
• Report a defect within 7 days of delivery, with a photo on WhatsApp. Garments with a manufacturing defect are replaced.

Cancellations

You can cancel an institution order until its batch closes, for a full refund to the account you paid from. After the batch closes, cutting has started and the order cannot be cancelled.

Privacy

Your name, mobile number, department or class, and order details are used only to make, deliver and support your order. We do not share an institution’s orders or its students’ or staff details with anyone else.

Payments and orders are handled by Misharen Apparels Pvt Ltd, trading as Custom Uniforms.

Questions

WhatsApp +91 62388 73131. WhatsApp us anytime. We reply within 24 hours.